Hi! I'm Nüwa

I'm an artist sharing my love for elegant creations through the forms of quality enamel pins and delicate accessories—things that can never dull your shine! ✨

FAQ

How do you ship your orders?

All packages will be shipped through USPS. Domestic (US) orders use First Class Shipping or USPS Priority (1-3 Business days), and they're all insured! International Orders use USPS First class international (2-4 weeks).

If you require different shipping options or services (UPS, FEDEX), please contact me at madebynuwa@gmail.com.

When can I expect my order?

I mail out orders typically within 1-2 business days. After that, domestic orders take 1-3 business to arrive after it is shipped. International orders take 2-4 weeks to arrive. Both domestic and international orders have tracking, so you can follow your order.

How does pre-ordering work?
Pre-orders are paid up front and are then shipped out to you as soon as they arrive without you having to do anything further.

If I order in-stock items with pre-order items, will it all ship together?
I will ship everything together in one package. That means orders mixed with pre-order items will be placed on hold until I receive the pre-order items.

Can I return or exchange my item(s)?
I do not take returns, unfortunately. I accept exchanges within 7 days of date of delivery. I will not accept any exchanges or replacements if your package has been delivered past 7 days as I could potentially sell out of something you want replaced.

What is your grading system?
I do not have a grading system. In general, all products sold are standard grade. I currently do not offer any perfect "A-grades." Unless stated as B-grades (pins that have small yet visible air bubbles, markings, indents, or incorrect colors), you can assume that every pin, which are hand filled, will have slight variations from each other and are considered standard quality.